The Australian Department Home Affairs has a new Global Service Centre (GSC) that has replaced the Europe, Americas and Sydney Service Centres.

The nine Europe Service Centre (ESC) numbers and the America Service Centre (ASC) numbers have changed to a single Australian based phone number  +61 2 61960196 . Clients calling from overseas must include the ISD code, country code, and area code when calling from a landline. International rates will continue to apply.

Clients calling from Australia can continue to use 131 881 .

For our overseas clients who have applications awaiting decision offshore, please do not not phone your local Embassy or High Commission switchboard regarding general visa or immigration enquiries . Embassy or High Commission staff will not be able to assist and will simply refer you to the new GSC number +61 2 6196 0196.  When you call this number, will be able to access an interpreter at no additional charge by pressing six on the phone menu.

For our clients in Australia please note that 'drop in' or general enquiry services currently offered from our Australian offices will now be available online. From December 2018, our local offices will offer services by appointment only.

Also please note that the Department has recently released an improved website (beta site) operating in parallel with the regular website, to make it easier for clients to find visa, immigration and citizenship information. The beta site can be accessed at http://immi.homeaffairs.gov.au  

You can also use the Visa Finder tool to help you decide what visa is the best for your circumstances, apply for most visas using ImmiAccount, or check the status of their visa using myVEVO.